Articles
Ryan Vaughn on Ideamensch
The team at IdeaMensch interviews entrepreneurs they admire in a simple way.
“How do you bring ideas to life?”
Whenever they do, the same questions always end up getting remarkably different answers. Five years and over 2,000 interviews later, they’ve created a fascinating archive of conversations with entrepreneurs and big thinkers from all walks of business, ranging from Seth Godin, Daniel Pink, Craig Newmark, Brad Feld, Nancy Brinker and pig farmers in Iowa.
This month, they interviewed Ryan, our co-founder and CEO.
If we asked him about it, he’d shrug off the accolade, but as one big VNN team, we’re thrilled for him getting the recognition he deserves. Occasionally we get a chance to peek behind the curtain at what drives him, and this is one of the best — here’s a snippet:
“It’s incredibly important to focus on a growth model that’s replicable,” Vaughn says. “Focus on the smallest unit of growth that you can put a dollar into, and get more than a dollar out of, along with growth. It’s critical not to focus on “whales” in the early days; instead, focus on the small growth engines that can scale with additional capital.”
Want to read the full article? Check it out here: https://ideamensch.com/ryan-vaughn/
All the shows, everywhere.
A couple days ago, we kicked off athletic director trade show season across the US, and man did it hit fast. So far, we’ve been in Oklahoma, Louisiana, Nevada, South Carolina, Pennsylvania, and New York, but today tops the charts. We’re showing off SportsHub, Pressbox, and a couple of our new friends in seven places at once, right now as you’re reading this. Michigan, Indiana, New Jersey, Minnesota, Georgia, Virginia, and Kansas all have shows going on today and we’ve got teams at every one. Extra pats on the back go out to our logistics guy for getting everything there in one piece. So far so good, Chris!
Our goal was to keep the design simple, sweet, and drive home our message that VNN websites make an athletic director’s job easier without any extra work.Construction and printing was by our friends at VizCom.
Here’s a couple photos live and in action:
Michigan // Traverse City
Indiana // Indianapolis
New Jersey // Atlantic City
Kansas // Wichita
Minnesota // St. Cloud
Virginia // Richmond
Did you see us at the show and miss us? It’s all good. We’re happy to connect you with one of our local reps. Just fill out the form at varsitynewsnetwork.com/schedule-demo and we’ll make it happen!
A 2015 Company to Watch
Michigan Celebrates Small Business (MCSB) brings together the resources of collaborative partners and supporters to raise the profile of small businesses in Michigan. Their goal is to foster a culture that supports small business through creating a network of entrepreneurial companies.
Every year, the MCSB team holds an award show that celebrates the stories of successful, growing Michigan entrepreneurs, and this year, VNN was named one of their 50 Michigan Companies to Watch in 2015! We couldn’t be more excited to live up to that name.
For more information on the other award winners and the award show itself happening on May 7, check out the MSCB’s 11th Annual Michigan Celebrates Small Business Awards Program page.
It's meeting season again.
Starting with Arkansas tomorrow and South Carolina later this weekend, it’s time for us to hit the road and visit the state Athletic Administrator meetings happening across the country this next month.
We’ve got the tickets above ready to give a helping hand to some thirsty New York Staters in Saratoga Springs, and other surprise boxes coming in our friends elsewhere. See you there!
How I Work: Gary Fulmer, Richland Northeast High School
It’s always been my life’s dream to be doing what I’m doing now. When I was a kid, even with friends, I’d be drawing up plays on pieces of paper! My head was always in the strategy side of things. I’ve been in this line of work for a long time – almost 32 years in education already.
My Dad always said that the biggest thing in life is to find a career that your really enjoy doing so that it doesn’t feel like work. And so early on, I knew I wanted to be in sports, but how? It’s such a competitive field for jobs. That’s why I minored in math. I knew that math teachers were in demand, and having that degree would help me first get a teaching job and then start coaching. For 18 years, it was all math and basketball for me.
I remember being asked to interview as AD. At the time, I was still coaching the basketball team and I wanted to keep doing that, too. Basketball has always been a sport I loved, but after a couple years of pulling double-duty, it started to be so stressful! Managing a large school, over 30 teams, coaching basketball, teaching, that’s when I knew it was time to retire from coaching. And now, here I am.
I see myself as a one-stop shop here at Richland Northeast, because there’s always so much to do. Most of my days start around 5:30. Making sure I wake up early gives me a chance to clear my head, read my Bible, walk the dog, and put some time in at the gym before I head to the office, somewhere around 7:45-8.
Email is always the first thing I take care of. Depending on the games, sometimes I end up working a 12-15 hour day, but even if we don’t leave the office until after 8, there’s still messages that come in later! They’re not always urgent, but I aim to take care of those things first before moving on to getting logistics settled. Getting tickets ready, paperwork, requests for bus transport, all things I need to do to make sure things run smoothly, and I always do them with an eye on preparing for the next day. After a while of doing this, you come to the realization that you know that there will always be something more to do, so you’ve got to plan to create a good finishing point. Mine is always when I feel confident that the next day won’t sneak up on me.
Sometimes, the best way to keep yourself healthy in this job is a matter of simply taking a deep breath. It can be very hectic, and there are days when I’ll look up at the clock and it’ll be 1:30-2pm and I haven’t had lunch! On those days, I try to slip away for 20-30 minutes and clear my head. A benefit to being an athletic director is that I’ve never had a problem sleeping!
This job is very day-to-day, but I always try to keep the future in the back of my mind. How can we showcase our kids in a way that’s out of the ordinary? How can we get more people to see what they’re doing? I’m always looking to create more excitement about our programs and generate revenue for them. Our varsity football team plays games at a district stadium, and it’s been the same for the past 35 years. This past year, we wanted to change that, and planned out a way to get a game on our campus, with the support of the community. The first ever Richland Northeast home game drew about 2,000 people. When you pull in about 500 for normal district games, it was a huge attendance jump, which was a great success for everyone involved. It also brought the community together around our kids. That’s what it’s all about. You don’t always need to plan the most elaborate event to create the most impact.
I’m not a tech-savvy guy. I’ve never really been. I’m a visual learner, in that I can watch something, take notes, and give it a shot. Occasionally, you mess things up! But you get better. I do know that to build a better department, we need positive publicity, and technology is the easiest way to get it. It’s amazing the amount of publicity we’re getting now that we’re focusing on a website. Things like spring sports tryouts. We never had that information online! How crazy. And physicals. Now it’s all there, where our community can keep up, plan their day, and get engaged with us. Delegating to my coaches has been important in making this work. I let them own their sport, publicize their sport, and they’re learning more everyday. This is year one for us, and we will get better. My goal is to build the platform this year, get people used to the tools we have at our disposal, and then next year, we’ll amplify it and build on our growth.
This job allows me to be around people all the time. I love having contact with other ADs, and the opportunity to learn from each other. Our district is tight, and having schools in the immediate area gives us a chance to talk. Have other ADs faced the same challenge I have? The same goes for coaches. Being a coach myself, knowing what they go through, I spend a lot of time interacting with them, and trying my best to be a positive influence in their lives so they can do the same for kids. That trickles down to the community members too. Being an AD is a job where you get to see a lot of people, and I run across them everywhere, whether I’m grocery shopping or golfing. The people here are so great. Richland Northeast is a special place because of the people. We’re a Cavalier Family.
Curious about other tips to help you work smarter? We’ve interviewed several athletic directors about how they work. Find the whole series under our “How I Work” tag – varsitynewsnetwork.com/blog/tag/how-i-work/
The simple score reporter- now running itself.
Tracking down coaches when they don’t submit score reports isn’t fun. That’s why we’ve launched the new reminders system in Pressbox. The next time our users log-in, they won’t even see a difference, but reminders will be working hard on their behalf to keep media contacts happy, fans engaged, and school sites current.
With the reminders system, every game, Pressbox notifies coaches if they missed a report, or started one but didn’t submit it to their media contacts. They’re completely automatic. To date, we’ve already sent over 2,000 reminders across the VNN network.
Coaches will be able to manage their preferences in the new user profile view, including personalizing their reminders settings. To get there, they can click the gear (or user) option in the top right-hand corner (next to the switcher) and select “profile.”
We make products that run themselves, and we’re excited about the potential of reminders to do just that for our clients using Pressbox in their departments.
Inside VNN: Erin Tubbergen, Operations Lead
Erin Tubbergen balances trainings and support, listening and responding, and being reactive and proactive. In her role at VNN, no matter what organized chaos she finds herself in, she aims for passion, positivity, and quick reflexes to create memorable experiences for her customers.
As told to Romy Glazer
Are you in love with Seth Godin? That was the job posting that put me here today. Did you know that I was almost an event planner? It feels like such a long time ago. I really liked bringing people’s visions into reality, but I didn’t love it. It was so straightforward. I’ve always been an organized chaos kind of person. Doing more things, staying busy, putting out fires, that’s what I need in my life. I’m really into helping people solve issues when they come up, and being proactive to help them reach their goals.
To do my job, you’ve got to be passionate. Whenever we talk to anyone here, everyone’s so excited about what we do. That rubs off on our customers. We aim to create something memorable for them. Even if it’s something like “I’m locked out of my website,” how do you turn that into something that they really like? I want people to be excited to talk to us.
Organization’s also so important. You can sense passion from someone, but if they aren’t organized, it can become a big problem. When we interview new media coaches, that’s one non-negotiable that we look for. We’re a tight knit group and have a great track record together – but most of our calls happen because a customer isn’t having a fun time. Even if we miss one thing, it becomes memorable in a bad way. Organization goes a long way in making sure that doesn’t happen.
Most of my day is filled with balancing. Half the time I’m dealing with reactive responses. The kind of things where I just need to figure it out and get back to someone. If it’s a problem, what’s the problem? Is it something we can fix quickly? If so – we’ll do it. But if not, is it affecting more than this one person? If so, then we need to elevate it to our weekly meetings. The other half is proactive projects. That’s us spending some time to reach out to schools and see how they’re doing. How can we optimize what a school is already posting to help get them more traffic and make them more money? We talk to the athletic director, and figure out solutions created for them. We also love reaching out to congratulate our customers on good stuff. If someone’s making a difference, we want to be sure they know.
I’m really proud of how we’ve been cutting down our response time in our customer support system. When we first started, everyone was so overwhelmed that we let it get out of hand. People were waiting over a day to hear back from us. Now, we’re turning our responses around so much faster than that. Our department’s come a long way from those days – we’ve got regional processes in place, triggers that send certain requests direct to the person who needs to see it, and specific people responsible for bugs, feature requests, and help as they come in throughout the day.
Not a lot of companies do support well. But, what I’ve seen is that the ones that do, are really good at it. My favorite example is Zappos. They structured the whole company around how employees can make customers happy. The story goes that the CEO is out in another town with a client, and they want a pizza but don’t know where to go. So they call Zappos customer support to find a good local spot. Zappos isn’t in the business of pizza at all, but the customer support rep helped, because they’re trained to serve customers for anything! That’s what I want our department to be like. We’ve got to aim that people get what they need fixed, but that we also go the extra mile to make sure they’re thrilled with the help they’re getting, too.
We listen. I’m always very vocal about getting feedback – it’s the only way to get better. We know that we aren’t athletic directors. That’s why listening is so important. How do we make our trainings better so you can hit the ground running? How do we improve on the things we’ve already been doing? Are you satisfied with the service you’re getting? We’ll take the lead from our customers – otherwise we risk not delivering on our brand value. Our goal is to make your job easier.
The growth we’re having here at VNN is crazy. We had 37 schools in two states when I started. And now we’re in 33 states and over 620 schools. But that’s not it. I can see my coworkers grow into leaders. The same is true for our customers – and how their departments have changed for the better because of our product. That’s exciting. Six more months, where will we be as a company, individuals, and our customers? How do we get them to the best possible place? I want to play a part in being that difference for them.
My favorite part is seeing all of our customers in person. I spend so much time on the phone and emailing with them, that it’s really great actually meeting them. I was just at a trade show in Ohio, and it was so much fun. It’s almost like family. I’m not sure if that’s what Ryan meant when he named the company “Network,” but it really feels like that. I care about our customers, and seeing them succeed really makes me happy.
Pressbox, now for ADs
The next time you log into Pressbox as an Athletic Director, you’ll get a chance to check out our latest product update, the AD view. With this release, you’ll be able to understand what’s happening today, plan for what’s happening tomorrow, and monitor your entire program from a home page that’s all your own.
The home page dashboard shows all the events happening for your school this week-
Green dot games are being played today, grey dot games happened in the past –
Status bars indicate if a post is currently un-submitted to your contacts, or if there is no coach assigned to that team in the Pressbox system-
Greyed out games have not started yet and are not available for recapping yet-
ADs can create recaps for any team-
Toggle your view to see specific teams or all teams at once –
MI Football State Finals: Photos
Over the weekend, Ford Field in Detroit hosted the MHSAA State Football Finals, and we sent a handful of VNN staffers with media passes to hang out, shoot some photos, and have some fun. Here’s a sampling of photos from the action, arranged by district.
Want more? Head over to our co-founder Matt’s blog, Friday Night Titans, for the rest.
Division 2 – De La Salle vs. Mona Shores
Division 4 – Sexton vs. South Christian
Division 8 – Muskegon CC vs. Munising
Division 6 – St. Mary CC vs. Ithaca
How I Work: Lee Laskowski, Clayton High School
Never miss a moment.
The free VNN Sports Mobile app is here, including all 600 VNN High Schools.
– Follow all your favorite teams from one app
– Schedules and driving directions ensure you make every game
– Team roster pages become your digital game-program
– Post-game scores and articles keep you up-to-date with the latest team info
– Game photos and videos let you relive every moment
It’s as easy as picking your school, then picking your teams.
Just search for VNN Sports on your favorite app store.